Privacy policy

GrainMoon collects only the information needed to take, ship and support your order, and to improve the store. Questions and requests go to support@grainmoon.com.

1. Who we are

GrainMoon is an online store for jewelry and art based in Redwood City, California, USA. The store runs on Shopify, which hosts the site and processes orders on our behalf.

2. Information we collect

Name, contact information (email, phone), shipping and billing addresses
Order details, preferences and wish list
Payment information, which is processed securely by our payment providers and never stored by us
Browsing activity, only to improve your experience
Any feedback, collaboration inquiries or artistic submissions you send us

3. How we use your information

To process and fulfill your jewelry and art orders
To personalize and improve your experience on GrainMoon
To send updates about new pieces, art stories or special offers, only if you opt in
To respond to your messages and provide support
To comply with legal requirements

4. Security

Payment details are handled by our payment providers over encrypted connections. We limit access to customer information to what is needed to fulfill and support orders. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. Cookies

Cookies are small files stored by your browser. We use them to keep your cart, remember your preferences and understand how the store is used. You can control or delete cookies in your browser settings; the cart and checkout need cookies to work.

6. Your rights

Request, correct or delete your data by emailing us at any time
Opt out of marketing at any moment, using the unsubscribe link in any email or by emailing us
Control cookies through your browser settings
If you are in the European Economic Area or the United Kingdom, you have rights of access, portability and deletion under data protection law
If you are a California resident, you may ask what personal information we hold about you and ask us to delete it

7. Who receives your information

We share information only with the services needed to run the store: Shopify, payment providers, shipping carriers, and the tools we use for email and analytics. When a piece is made by an independent artist or designer, we share only what is needed to fulfill your order. For international orders, your name, address and the contents of the parcel appear on the customs form, as carriers and customs authorities require.